Refund & Returns Policy
At South Coast Signage Installations, we take pride in producing high-quality custom signage, apparel, and printed products. Due to the customised nature of many of our products, refunds and returns are handled in accordance with the terms below.
Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we may be unable to offer a refund or exchange.
Custom & Made-To-Order Products
Custom printed products, made-to-order signage, branded apparel, vehicle graphics, stickers, banners, and approved artwork jobs are non-refundable once production has commenced. By approving artwork proofs, the customer accepts responsibility for: spelling, sizing, layout, colours, quantities, and final design approval. South Coast Signage Installations is not responsible for errors approved by the customer after artwork sign-off.
Refund Eligibility
Refunds or replacements may be considered where:
- The product was manufactured incorrectly (different to the approved artwork)
- The product arrived damaged or faulty through no fault of the customer
- The wrong item was supplied
Refunds are not available for change of mind, incorrect information supplied by the customer, or delays caused by third-party couriers.
How to Request a Refund
Contact us within 30 days at admin@scsinstallations.com.au with your order number, description of the issue, and photos where applicable.
Apparel & Stock Items
Non-customised stock apparel may be returned within 30 days if unworn and in original packaging. Return shipping is at the customer’s expense unless the item is faulty.
Refund Processing
Approved refunds are processed within 5-10 business days to the original payment method.